Logicmonitor
Senior Manager, Customer Success
Time Warner Cable Apr 2014 - Jun 2015
Enterprise Knowledge Management Specialist
Time Warner Cable Oct 2012 - Apr 2014
Market Communications Analyst
Harte Hanks Sep 2011 - Aug 2012
Quality Assurance and Training Specialist
Ibm Jan 2006 - Sep 2011
Business Transformation Consultant
Education:
Central Texas College
Skills:
Process Improvement Quality Assurance Customer Service Management Training Troubleshooting Business Process Improvement Vendor Management Team Leadership Customer Satisfaction Team Building Call Centers Networking Business Analysis Technical Support Data Analysis Project Management Microsoft Office Change Management Business Process Access Strategic Planning Business Transformation Copc Customer Relationship Management Process Consulting Yellow Belt Microsoft Access
Interests:
Children Civil Rights and Social Action Education Science and Technology Arts and Culture