Republic Services
Customer Service Manager at Republic Services Inc
Verizon Wireless Nov 1994 - Jun 2012
Associate Director
Verizon Wireless 2006 - Jun 2012
Associate Director Business Government Customer Operations
Verizon Wireless Nov 1996 - 2000
Customer Service Supervisor
Verizon Wireless Nov 1994 - Nov 1996
Customer Service Representative
Education:
Eastern Washington University 1978 - 1982
Bachelors, Bachelor of Arts, Health Services
Wilson High School
Skills:
Customer Service Customer Experience Telecommunications Account Management Training Call Centers Vendor Management Team Leadership Leadership Operations Management Sales Operations Management Direct Sales Customer Satisfaction Troubleshooting Cellular Communications Team Building Call Center Team Management Escalation Resolution Performance Management Coaching Customer Retention Leadership Development Program Management Microsoft Office Wireless Mobile Devices Strategy Strategic Planning Process Improvement Microsoft Excel Sales Budgets Cross Functional Team Leadership